Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and [LEGAL ENTITY NAME] (“Vetra,” “we,” “our,” or “us”) governing your access to and use of the Vetra website at vetra3d.com and any related products, APIs, and services (collectively, the “Service”).

By creating an account, clicking “I agree” (or any similar acknowledgement), or otherwise using the Service, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

You must be at least 13 years old to use the Service, and at least the age of majority in your jurisdiction to enter into a binding contract. By using the Service you represent and warrant that you meet these requirements and that you are not barred from using the Service under applicable law.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you and that organization.

You may need to create an account to access certain features. You agree to provide accurate information when registering and to keep that information current. You are responsible for safeguarding your credentials and for all activity that occurs under your account.

Notify us immediately at hello@vetra3d.com if you suspect unauthorized access or any other breach of security. We are not liable for losses arising from your failure to secure your account.

Vetra offers free and paid subscription plans. Paid plans renew automatically each billing period (monthly or annually as selected) until cancelled. Pricing, included credits, and plan features are described on the pricing page and may be updated from time to time; pricing changes take effect at the start of your next billing period.

Credits are consumed by certain Service operations (including generating new 3D models). Credits granted in a billing period do not roll over and have no cash value. We do not offer refunds for partial periods or unused credits except where required by applicable law.

Payments are processed by Stripe, Inc. By providing payment information you authorize Stripe and us to charge the applicable fees. You may cancel a paid subscription at any time from the customer portal; cancellation takes effect at the end of the current billing period.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right (including intellectual property and privacy rights);
• Generate content that is unlawful, defamatory, harassing, hateful, sexually explicit, or that depicts minors in a sexual or violent context;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Attempt to reverse-engineer, decompile, or otherwise derive the source code of the Service, except to the extent required by law;
• Interfere with or disrupt the Service, the underlying servers, or other users (including via automated scraping, denial-of-service attempts, or circumvention of rate limits);
• Use the Service to train, fine-tune, or develop a competing AI product without our prior written consent.

We may suspend or terminate accounts for violations of this section, including immediately and without notice for severe or repeated violations.

“Your Content” means the prompts, reference images, brand kits, and other materials you submit to the Service, and the outputs the Service generates for you (including 3D models, exports, and previews).

As between you and Vetra, you retain all rights, title, and interest in and to Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Your Content solely as needed to provide and improve the Service for you (including by routing inputs to third-party AI providers as described in our Privacy Policy).

You represent and warrant that you have the necessary rights to submit Your Content and that Your Content does not infringe or violate any third-party rights or applicable law.

The Service uses third-party AI providers to generate 3D models and text. AI outputs may be inaccurate, incomplete, or offensive, and identical or similar outputs may be generated for other users. You are solely responsible for evaluating outputs before using them and for any decisions or actions you take based on outputs.

We make no representation that any output is original, free of third-party rights, or suitable for any particular purpose. To the maximum extent permitted by law, outputs are provided “as is.”

The Service, including its software, interfaces, designs, trademarks, and content other than Your Content, is owned by Vetra or its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted to you in these Terms, no rights are granted to you in or to the Service.

The Service integrates with third-party services, including payment processing, AI providers, hosting, and email providers. Your use of those services is also governed by their respective terms and policies. We are not responsible for third-party services, and integrating them does not constitute an endorsement.

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL VETRA, ITS AFFILIATES, OR THEIR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE FOREGOING LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

You agree to defend, indemnify, and hold harmless Vetra, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with (i) your access to or use of the Service, (ii) Your Content, or (iii) your violation of these Terms or applicable law.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Service (including paid subscriptions) at any time, with or without notice, for any reason, including if we believe you have violated these Terms.

Provisions that by their nature should survive termination (including ownership, disclaimers, limitations of liability, and dispute resolution) will survive.

These Terms are governed by the laws of [GOVERNING JURISDICTION], without regard to its conflict-of-laws principles. You and Vetra agree to submit to the exclusive jurisdiction of the state and federal courts located in [VENUE] for any dispute arising out of or relating to these Terms or the Service, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may modify the Service or these Terms at any time. For material changes to these Terms we will provide notice (for example by email or a notice in the Service) before the changes take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.

These Terms (together with the Privacy Policy and any other policies referenced) are the entire agreement between you and Vetra regarding the Service and supersede all prior agreements. If any provision is held unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? hello@vetra3d.com.